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Western Digital drives are not detected by the isci driver

This document (7010919) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Linux Enterprise Server 11 Service Pack 2
Western Digital hard disks

Situation

When a Western Digital SAS drive is attached to an Intel C600 Series on-board SAS SCU controller the drive will not appear because of COMSAS negotiation timeout.

Resolution

The following Western Digital drives contain a buggy firmware and should not be used:

WD1000FYYG
WD2000FYYG
WD3000BKHG
WD6000BKHG


Additional Information

Above hard disks reached their End-of-life and cannot be purchased any more.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7010919
  • Creation Date:12-OCT-12
  • Modified Date:13-NOV-12
    • SUSESUSE Linux Enterprise Server

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