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Unable to import templates in Suse Studio

This document (7010335) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Studio 1.2

Situation

Steps to reproduce:
Go into studio as the admin user.  Go to "Advanced" then "Templates"
Then import the missing templates and get the following error.

Error:Element.update("guru-meditation-message", "Software Failure. Press left
mouse button to continue.\nundefined method `path' for nil:NilClass\nGuru
Meditation #1682118166.1682118166");
Element.update("guru-meditation-backtrace", "undefined method `path' for
nil:NilClass\n\nNoMethodError\n/srv/studio/ui-server/app/controllers/admin/onsite_controller.rb:450:in
`continue_ncc'\n/srv/studio/ui-server/app/controllers/admin/onsite_controller.rb:449:in
`each'\n/srv/studio/ui-server/app/controllers/admin/onsite_controller.rb:449:in
`continue_ncc'\n/srv/studio/ui-server/app/controllers/admin/onsite_controller.rb:447:in
`each'\n/srv/studio/ui-server/app/controllers/admin/onsite_controller.rb:447:in
`continue_ncc'\n/usr/lib64/ruby/gems/1.8/gems/actionpack-2.3.14/lib/action_controller/base.rb:1333:in
`send'\n/usr/lib64/ruby/gems/1.8/gems/actionpack-2.3.14/lib/action_controller/base.rb:1333:in
<snip>

Resolution

Make sure that you are properly set up in the Novell Customer Center (NCC) for the products that you need templates for.

Check the repoindex.xml file to make sure you have access to the products for the templates.
In a web browser use https://<username>:<password>@nu.novell.com/repo/repoindex.xml replacing <username> and <password> with your NCC mirror credentials.

Check the mirror credentials that studio is using and make sure they are correct.
On the Studio server
  cd /srv/studio/ui-server/
  RAILS_ENV=production ./script/runner "puts OnsiteConfig.active.ncc_user"
  RAILS_ENV=production ./script/runner "puts OnsiteConfig.active.ncc_password"

If the Studio is not using the correct mirror credential then reset them with http://studioserver.domain.com/admin/onsite/setup  replacing studioserver.domain.com with your studio server.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7010335
  • Creation Date:28-JUN-12
  • Modified Date:29-JUN-12
    • SUSESUSE Studio

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