Troubleshooting Failed and Skipped Services
This document (7002802) is provided subject to the disclaimer at the end of this document.
Novell Open Enterprise Server 2 (OES 2)
SUSE Linux Enterprise Desktop 10
SUSE Linux Enterprise Server 10
SUSE Linux Enterprise Server 9
Skipped services in runlevel 5:
- Identify the failed or skipped services
- The service(s) that is failing is shown on virtual console F1 after the "Failed service in runlevel" message.
- Write down each service that failed or skipped
- Troubleshoot each service, one at a time
- The boot.msg file may show additional errors that occurred at the last server boot
- The service name is associated with the file in the /etc/init.d directory
- Run rpm -Vf /etc/init.d/<service_name>
- If the size (S), md5sum (5), or permissions (M) have changed on a binary, library or the service file itself, consider reinstalling the RPM
- If you need to reinstall the RPM, use YaST, Software, Software Management and force an update to the package that owns the failed service.
- You can determine which package owns the failed service using the rpm command. For example, rpm -qf /etc/init.d/cups will show which RPM package owns CUPS.
- Most services are skipped because they haven't been configured yet
- Refer to the service man pages and online documentation for configuration procedures
When the server boots, the following message is left on the Ctrl-Alt-F1 screen:
<notice>startproc: execve (/usr/sbin/cupsd) [ /usr/sbin/cupsd ], [ CONSOLE=/dev/console ROOTFS_FSTYPE=ext3 SHELL=/bin/sh TERM=linux ROOTFS_FSCK=0 LC_ALL=POSIX INIT_VERSION=sysvinit-2.86 REDIRECT=/dev/tty1 COLUMNS=80 PATH=/bin:/sbin:/usr/bin:/usr/sbin DO_CONFIRM= RUNLEVEL=5 PWD=/ SPLASHCFG= PREVLEVEL=N LINES=25 HOME=/ SHLVL=2 splash=silent SPLASH=no ROOTFS_BLKDEV=/dev/disk/by-id/ata-Hitachi_HTS721010G9SA00_MPCZN7Y0H2B9PL-part7 _=/sbin/startproc DAEMON=/usr/sbin/cupsd ]
Starting cupsd failed
Not a lot of additional information is found in boot.msg.
Validating the RPM shows:
skylark:~ # rpm -qf /etc/init.d/cups
skylark:~ # rpm -V cups
S.5....T c /etc/cups/cupsd.conf
The fact that the cupsd daemon has a different md5sum (5) now as compared to when it was installed, suggests file corruption with daemon executable. It is highly recommended that the cups RPM package be reinstalled in this case.
If cups were a skipped service, notice that the cupsd.conf file has been updated. You might want to review the CUPS configuration and retest in that case.
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- Document ID:7002802
- Creation Date:23-MAR-09
- Modified Date:08-NOV-12
- NovellOpen Enterprise Server
- SUSESUSE Linux Enterprise DesktopSUSE Linux Enterprise Real Time ExtensionSUSE Linux Enterprise Server