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CR - Will my SuSE Linux Enterprise Server code expire after I renew my subscription?

This document (3986859) is provided subject to the disclaimer at the end of this document.

Environment


Novell SUSE Linux Enterprise Server

Situation

Customer has an active subscription of SuSE Linux Enterprise Server with an active registration code. What exactly happens when that subscription is renewed for another term?

Resolution

SuSE Linux Enterprise Server is a subscription, and every purchase of a subscription generates a new registration code to be used for the duration of that subcription time period.

When a customer renews their subscription, they receive a new code for the next term or date range, and the old registration code still expires.

Emails are still automatically sent to the customer from Novell, warning them that the old registration code is expiring, but they don't need to worry if they already received and registered their new (renewal) activation code.

It is very important for customers to register each activation code (for each subscription) when they purchase or renew their products.

Additional Information

Example:

Active registration code #1 expires this year. A renewal subscription is ordered for the next year. The customer will receive a new registration code #2 because of their renewal of the subscription.

Code #1 will expire, but now that they have registered code #2, their service will not be disrupted.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:3986859
  • Creation Date:10-OCT-06
  • Modified Date:27-APR-12
    • SUSESUSE Linux Enterprise Server

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