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SLED10 : Changing eDirectory password fails

This document (3227570) is provided subject to the disclaimer at the end of this document.


Novell SUSE Linux Enterprise Desktop 10
Novell Linux User Management (LUM)
Novell eDirectory


When using eDirectory authentication and Linux User Management (LUM) to control workstation access, password changes fail using either passwd or gnome-passwd.  Attempting to change the password results in :
ERROR : Unknown error while changing password.  Could not change password
The password does not get changed.


The LUM packages called the wrong functions when attempting to update the password (specifically pam_sm_chauthtok() ).  This can easily be identified by checking the contents of /var/log/messages (see the attached example).

Resolution can only occur by updating the LUM package from 2.2.0-81.12 to a version number that is at least .


Reported to Engineering


This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:3227570
  • Creation Date:08-AUG-06
  • Modified Date:27-APR-12
    • SUSESUSE Linux Enterprise Desktop
      SUSE Linux Enterprise Server

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