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Unable to perform graphical install.

This document (3196711) is provided subject to the disclaimer at the end of this document.

Environment

Novell SUSE Linux Enterprise Server 9
Novell Open Enterprise Server OES (Linux based)

Situation

Graphical installer does not start.
Error while loading xserver portion of install: "Your computer does not fulfill all requirements for a graphical installation.There is less than 96MB memory or the X server could not be started.
As a fallback, the text front-end of YaST will guide you through the installation.This front-end offers the same functionality as the graphical one, but the screens differ from those in the manual.".

Resolution

There are several methods to resolve or work around this:
-Add the kernel boot option x11i=fbdev or x11i=vesa to the prompt.
-Add the kernel boot option vga=<hex value> where the hex value is the frame buffer value (example: 0314 for 16-bit 800x600). The below table shows the available settings. You may need to find a setting that works.
Key: 8 bits = 256 colours, 15 bits = 32,768 colours, 16 bits = 65,536 colours, 24 bits = 16.8 million colours, 32 bits - same as 24 bits, but the extra 8 bits can be used for other things, and fits perfectly with a 32 bit PCI/VLB/EISA bus.
-Try to select another screen resolution using F2.
-Do a remote installation via VNC:
Enter the following text at the boot options prompt:
vnc=1 vncpassword=some_password
Replace some_password with the password to use for installation.
Instead of starting right into the graphical installation routine, the system continues to run in text mode then halts, displaying a message containing the IP address and port number at which the installer can be reached via a browser interface or a VNC viewer application. If using a browser to access the installer, launch the browser and enter the address information provided by the installation routines on the future SUSE Linux Enterprise machine and hit Enter:
A dialog opens in the browser window prompting you for the VNC password. Enter it and proceed with the installation. Installation via VNC works with any browser under any operating system, provided Java support is enabled. If you use any kind of VNC viewer on your preferred operating system, enter the IP address and password when prompted to do so. A window opens, displaying the installation dialogs. Proceed with the installation as usual.

Additional Information

HP DL380 G5 servers may need to disable the high performance mouse in iLO (integrated Lights-Out). To do this open a web browser to the ip address of iLO. Login. Go to the remote console tab and choose settings on the left hand side. You should see a setting for high performance mouse which can be disabled. This must be changed even if iLO is disabled.

HP has released a Customer Advisory regarding this issue which can be found here:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01332638

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:3196711
  • Creation Date:01-FEB-08
  • Modified Date:27-APR-12
    • SUSESUSE Linux Enterprise Server

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