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CR - Can I mix and match support options for SuSE Linux Enterprise Server: Basic, Standard & Priority support?

This document (3124493) is provided subject to the disclaimer at the end of this document.

Environment


Novell SUSE Linux

Situation

There are three levels of support options for SuSE Linux Enterprise Server: Basic, Standard & Priority support. Is it possible to mix and match these support options?

Resolution

Here is the current policy that is in force:
=========================

INITIAL STATEMENT TO ALL CUSTOMERS
=========================
Mixing and matching of the Basic/Std/Pri SLES packages is not possible.
Please choose your desired level and standardize on that level across
your entire environment.

This being said, Novell does have flexibility on this policy. For example,
if a customer has several physical location and requires 24x7 (Priority) at location A,
but only requires 12x5 (Standard) at location B and C, Novell operations will process
an order of this nature.

Additional Information

For support options, please visit: https://support.novell.com/linux/sles_support.html

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:3124493
  • Creation Date:06-OCT-06
  • Modified Date:29-APR-13
    • SUSESUSE Linux Enterprise Server

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