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Blank screen while launching installer on ICP GDT RAID host bus adapter

This document (3008712) is provided subject to the disclaimer at the end of this document.

Environment

Novell SUSE Linux Enterprise Server 10
Novell SUSE Linux Enterprise Desktop 10
ICP GDT Raid HBA

Situation

Right after selecting the installation mode in the first installation menu the machine locks up with a blank screen and a blinking cursor in the upper right corner.
No error messages are displayed on the console.
No option to switch to any of the virtual consoles.
Novell SUSE Linux Enterprise Server 9 can be installed without any issues on the same hardware.

Resolution

As a workaround disable the ICP GDT Raid controllers BIOS for the initial installation.
To do so press the key right after the keybord has been initialized.

The BIOS can be switched on again after the installation to be able to boot from a drive attached to the ICP GDT HBA.

Applying a firmware update for the RAID HBA should fix this issue.

Additional Information

Information is from Adaptec knowledgebase document (Answer ID 13723).

http://adaptec-tic.adaptec.com/cgi-bin/adaptec_tic.cfg/php/enduser/std_adp.php?p_faqid=13723&p_created=1118835799&p_sid=xQmTmQii&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MSZwX3Byb2RzPTAmcF9jYXRzPTAmcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9ubCZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PWdkdCByYWlkIDkuMyBzdXNl&p_li=&p_topview=1


hwinfo outputs for the GDT RAID HBA :

0000:04:08.0 RAID bus controller: Intel Corp. RAID Controller

<4>GDT: Storage RAID Controller Driver. Version: 2.08
<4>GDT: Found 1 PCI Storage RAID Controllers
<4>GDT CTR0: Configuring GDT-PCI HA at 4/8 IRQ 48
<4>GDT CTR0 Vendor: Intel Corporation

32: PCI 408.0: 0104 RAID bus controller
[Created at pci.244]
Unique ID: 9ftC.3YQGlqvm8SF
Parent ID: Ozsp.gW_slCquqh5
SysFS ID: /devices/pci0000:00/0000:00:03.0/0000:02:1d.0/0000:04:08.0
SysFS BusID: 0000:04:08.0
Hardware Class: storage
Model: "Intel RAID Controller"
Vendor: pci 0x8086"Intel Corporation"
Device: pci 0x0600"RAID Controller"
SubVendor: pci 0x8086 "Intel Corporation"
SubDevice: pci 0x01af
Memory Range: 0xfa000000-0xfbffffff (rw,prefetchable)
Memory Range: 0xfe9f8000-0xfe9fffff (ro,prefetchable,disabled)
IRQ: 48 (215083 events)
Driver Info #0:
Driver Status: gdth is active
Driver Activation Cmd: "modprobe gdth"
Config Status: cfg=yes, avail=yes, need=no, active=unknown
Attached to: #27 (PCI bridge)

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:3008712
  • Creation Date:03-OCT-06
  • Modified Date:27-APR-12
    • SUSESUSE Linux Enterprise Desktop
      SUSE Linux Enterprise Server

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