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Expired Linux Activation Codes FAQ

This document (3002436) is provided subject to the disclaimer at the end of this document.

Environment

Novell SUSE LINUX Enterprise Server 8
Novell SUSE LINUX Enterprise Server 9
Novell Linux Desktop 9

Situation

As expired Linux activation codes are deactivated, action may be required to ensure that access to maintenance patches and upgrade protection continues uninterrupted. This FAQ answers many common questions surrounding code deactivation.

Resolution

Q: What resources are available for viewing currently purchased or registered activation codes?
A:
There are two primary resources available for managing Linux activation codes:
  1. The Novell Customer Care Portal
    Access the Customer Care Portal by visiting https://www.novell.com and selecting "Customer Care" from the left navigation. After logging-in to a Novell account, choose "my products" to view the purchases associated with this account.
  2. The SUSE LINUX Portal
    Access the SUSE LINUX Portal by visiting https://www.novell.com/support and selecting "SUSE LINUX Portal" from the left navigation. To view the activation codes registered with a Novell account, select"View Products and Administer Users" and login. A list of active and expired activation codes are listed, along with their expiration dates.
An activation code is not active and providing access to downloads and updates until it appears in the SUSE LINUX Portal. See the FAQ"How is a new activation code registered?" for instructions on registration.

Q: A renewal has been purchased, but the new code does not appear in the SUSE LINUX Portal. What needs to be done?
A: Before an activation code appears on the SUSE LINUX Portal it needs to be registered. Even if a purchase appears in the Customer Care Portal the code must be registered with the SUSE LINUX Portal before it is active, providing access to downloads or updates. See the following FAQ (How is a new activation code registered?) for instructions on registration.

Q: How is a new activation code registered?
A:
New activation codes are registered in two ways:
  1. A code purchased electronically generates an email with an activation URL. Simply visit this URL and login to a Novell account to register the code to that account.
  2. A code purchased as part of a boxed product comes with an activation card containing the activation code. Visit www.novell.com/register, login to a Novell account, and enter the code to register the code to that account.

Q: What action does SUSE LINUX Enterprise Server (SLES) require to use a new activation code?
A:
YaST Online Update (YOU) uses Novell account login credentials for authentication. As long as there is a valid SLES activation code associated with the Novell account being used in YOU, updates continue uninterrupted.

Q: What action does Novell Linux Desktop (NLD) require to use a new activation code?
A:
In order to use a new activation code in NLD, Red Carpet needs to be updated with the new code. From the Red Carpet GUI:
  1. Select Edit >Services and verify that there is a Novell_Update_Server service pointing to https://update.novell.com/data. If the service does not exist, add it.
  2. Select File >Activate. Choose the Novell_Update_Server service, and enter an email address and the new activation code. Select Activate.
  3. Once the service is added select Edit >Channel Subscriptions to subscribe to the desired channel(s).

Q: What error indicates an activation code has expired in SLES?
A:
If an account does not have rights to SLES updates, then YOU returns the following error when attempting to authenticate:
ERROR: Initialization failed. Try again. If failure continues, choose another SuSE FTP/HTTP server.

The details reveal:

ERROR: ERROR(Media:file not found) HTTP return code: 403 (URL: https://:PASSWORD@you.novell.com/update//update/SUSE-CORE/9/patches/directory.3


Q: What error indicates an activation code has expired in NLD?
A:
Red Carpet does not give a specific error message when a code has been deactivated, but the patch channels are no longer available. To get the channels back a new activation code needs to be registered with Red Carpet. See the FAQ "What action does Novell Linux Desktop (NLD) require to use a new activation code?"

Q: What error indicates anactivation code has expired for software downloads?
A:
If an account does not have rights to download a file from Novell, the following error will be given when visiting the download page:
ERROR: Error: we are unable to complete the download at this time. Please try submitting your download request again or try again later.

You do not have the correct privileges to download the file.

Q: An expired activation code has several users or administrators associated with it. How are these users migrated to a new activation code?
A:
Unfortunately users and administrators cannot be automatically migrated from one code to another. The users and administrators need to be manually added to the new code. This is done at the SUSE LINUX Portal by visiting https://www.novell.com/support and selecting "SUSE LINUX Portal" from the left navigation. To view the activation codes registered with a Novell account, select"View Products and Administer Users" and login. To manage users for a code click on the code then follow the user management link.

Q: How is the Installation Support associated with an activation code affected?
A:
The Installation Support included with a Linux activation code expires when the code expires. If a new activation code is registered that includes Installation Support then support continues under the new code.

Q: How is a SLES activation code purchased as part of a bundle (i.e. GroupWise, ZENworks, etc.) affected?
A:
When a SLES activation code that is part of a bundle expires, this affects only SLES. To continue maintenance updates and upgrade protection the SLES activation code needs to be renewed. Any renewal for the other products in the bundle must be done separately.

Q: Who can be contacted for additional assistance?
A:
For assistance please call Novell Support. Visit https://support.novell.com/phone.html to find a phone number for a specific area.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:3002436
  • Creation Date:31-MAY-06
  • Modified Date:27-APR-12
    • SUSESUSE Linux Enterprise Desktop
      SUSE Linux Enterprise Server

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