SUSE Support

Here When You Need Us

Login failed to access channel from SCC portal: The requested URL returned error: 401

This document (000021381) is provided subject to the disclaimer at the end of this document.


SUSE Linux Enterprise Server 15 all Service Packs


When executing the command zypper list-patches on the affected server, a prompt asking for the credentials for the user "SCC_66b47xxxxxxxxxxxxxxxx" is returned.

If one skips to the end without inserting a password,  the following error is returned:
Problem retrieving the repository index file for service 'Server_Applications_Module_15_SP4_x86_64':
Login failed. ( The requested URL returned error: 401


Clear the SCC registration from the server and register it to SCC again:
# SUSEConnect --de-register
# SUSEConnect --cleanup# update-ca-certificates 
# SUSEConnect --regcode <your_SCC_registration_code>
# zypper ref -s
zypper list-patches should now return the list of available patches for the system.


This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000021381
  • Creation Date: 01-Mar-2024
  • Modified Date:08-Mar-2024
    • SUSE Linux Enterprise Server

< Back to Support Search

For questions or concerns with the SUSE Knowledgebase please contact: tidfeedback[at]

SUSE Support Forums

Get your questions answered by experienced Sys Ops or interact with other SUSE community experts.

Support Resources

Learn how to get the most from the technical support you receive with your SUSE Subscription, Premium Support, Academic Program, or Partner Program.

Open an Incident

Open an incident with SUSE Technical Support, manage your subscriptions, download patches, or manage user access.