[Rancher] I procured a support subscription to 1 Rancher Management Server and a 20-node starter pack for my Production environment. Does my support subscription cover issues in my Dev/Test and Staging environments as well?

This document (000020500) is provided subject to the disclaimer at the end of this document.

Resolution

No. In examples such as this one, the customer is required to procure license(s) for any additional Rancher Management Server installations for which support has been sought. In this example, whilst Rancher Support will help customers only on a best-effort basis, for their issues in Dev/Test and Staging, they will recommend a conversation for the customer with their Rancher Account Executive for procuring additional licenses at the earliest.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000020500
  • Creation Date: 11-Nov-2021
  • Modified Date:11-Nov-2021
    • SUSE Rancher
    • SUSE Rancher Longhorn

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