[Rancher] Is Rancher Support only for production environments?

This document (000020499) is provided subject to the disclaimer at the end of this document.

Resolution

No. Rancher Support can be procured for any Rancher installation/environment for which the customer wishes to get SLA-based assistance. In addition to production environments, it is very common for orgs to procure support subscriptions to cover other environments, such as their Dev/Test, Staging, Demo, Perf, PreProd, and Production Sandbox, for which they have their own SLAs to meet with their downstream customer users.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000020499
  • Creation Date: 11-Nov-2021
  • Modified Date:11-Nov-2021
    • SUSE Rancher
    • SUSE Rancher Longhorn

< Back to Support Search

For questions or concerns with the SUSE Knowledgebase please contact: tidfeedback[at]suse.com

SUSE Support Forums

Get your questions answered by experienced Sys Ops or interact with other SUSE community experts.

Join Our Community

Support Resources

Learn how to get the most from the technical support you receive with your SUSE Subscription, Premium Support, Academic Program, or Partner Program.


SUSE Customer Support Quick Reference Guide SUSE Technical Support Handbook Update Advisories
Support FAQ

Open an Incident

Open an incident with SUSE Technical Support, manage your subscriptions, download patches, or manage user access.

Go to Customer Center
Report a Software Vulnerability Submit Tips, Tricks, and Tools Download Free Tools