[Rancher] Is Rancher Support only for production environments?

This document (000020499) is provided subject to the disclaimer at the end of this document.

Resolution

No. Rancher Support can be procured for any Rancher installation/environment for which the customer wishes to get SLA-based assistance. In addition to production environments, it is very common for organizations to procure support subscriptions to cover other environments, such as their Dev/Test, Staging, Demo, Perf, PreProd, and Production Sandbox, for which they have their own SLAs to meet with their downstream customer users.
We suggest customers to reach out to their local Sales representatives to discuss coverage on different environments.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.