[Rancher] Can we request support for the management/upstream cluster and certain downstream clusters and not others?

This document (000020497) is provided subject to the disclaimer at the end of this document.

Resolution

No. Mixing the management of "supported'" and "unsupported" clusters from a single Rancher server instance in this manner is not a supported configuration, so we would suggest that you run a separate Rancher server instance to manage clusters you do not want to be covered by Rancher Support. The other option you have here would be to take advantage of our blended Platinum and Standard plan, to cover less critical clusters with the Standard plan, and you can reach out to your Account Executive if you wish to look at the options with this.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000020497
  • Creation Date: 11-Nov-2021
  • Modified Date:11-Nov-2021
    • SUSE Rancher
    • SUSE Rancher Longhorn

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