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[Rancher] Does my support subscription to Rancher include support for Longhorn?

This document (000020495) is provided subject to the disclaimer at the end of this document.


No, a subscription to Rancher Prime does not include support for Longhorn. With the general availability of Longhorn in June 2020, a separate commercial subscription to an add-on plan is needed to receive SLA-based support for Longhorn. 
Customers are invited to contact their account executives to learn about opportunities for Longhorn support. 


This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000020495
  • Creation Date: 16-Apr-2024
  • Modified Date:16-Apr-2024
    • SUSE Rancher
    • SUSE Rancher Longhorn

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