[Rancher] My clusters run on OpenStack. I do not see OpenStack listed in your Support Matrix. Does my Rancher Support cover clusters that are run on OpenStack?

This document (000020491) is provided subject to the disclaimer at the end of this document.

Resolution

OpenStack is not listed under supported node drivers in the Rancher support matrix. What this means is that currently the OpenStack node driver is not officially supported and because of this, there isn't a supported way to use Rancher as the cluster self-provisioning platform on an OpenStack-based infrastructure.

This is not to say that clusters cannot be run in a Rancher-supported way on OpenStack-based infrastructure. To do that, the option of custom clusters will need to be used.

In the event of a Customer encountering an issue in such custom clusters, Rancher Support will troubleshoot up to the point of root-causing the issue. Issues root-caused to be in the OpenStack platform will need to be taken up by the Customer with the maintainer and provider of support for the OpenStack platform.

Also, troubleshooting by Rancher Support is currently limited to log analysis and screen share sessions with the Customer and does not extend to an OpenStack setup by Rancher Support to recreate the issue.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000020491
  • Creation Date: 11-Nov-2021
  • Modified Date:11-Nov-2021
    • SUSE Rancher
    • SUSE Rancher Longhorn

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