[Rancher] Will Rancher support us should our deployment be on Red Hat Atomic?

This document (000020485) is provided subject to the disclaimer at the end of this document.

Resolution

Rancher has not validated and certified Red Hat Atomic for inclusion in its Support Matrix as one of the supported operating systems. Following conditions shall apply to Customers procuring Rancher Support for running a Rancher deployment on Red Hat Atomic:

  • Rancher Support is predicated on Customer running a Red Hat distribution of Docker that has been validated and certified for Rancher Support on a comparable, certified version of RHEL OS.
  • Rancher Support will rely on Customer to reproduce the issue on a comparable, certified version of RHEL OS running a fully supported configuration.
  • In the event of Customer encountering an issue whilst using Red Hat Atomic, Rancher Support will troubleshoot up to the point of root-causing the issue. Issues root-caused to be in the Red Hat Atomic OS will need to be taken up by the Customer with Red Hat. Troubleshooting by Rancher Support shall be limited to running scripts and commands, log analysis, and screen share sessions with the Customer. It shall not extend to a setting up a Rancher deployment on Red Hat Atomic by Rancher Support to reproduce the issue.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000020485
  • Creation Date: 11-Nov-2021
  • Modified Date:11-Nov-2021
    • SUSE Rancher
    • SUSE Rancher Longhorn

< Back to Support Search

For questions or concerns with the SUSE Knowledgebase please contact: tidfeedback@suse.com

SUSE Support Forums

Get your questions answered by experienced Sys Ops or interact with other SUSE community experts.

Join Our Community

Support Resources

Learn how to get the most from the technical support you receive with your SUSE Subscription, Premium Support, Academic Program, or Partner Program.


SUSE Customer Support Quick Reference Guide SUSE Technical Support Handbook Update Advisories
Support FAQ

Open an Incident

Open an incident with SUSE Technical Support, manage your subscriptions, download patches, or manage user access.

Go to Customer Center