[Rancher] We came across a mention of Fluentd as a software Rancher provides Support SLA on. Could you clarify what that covers?

This document (000020472) is provided subject to the disclaimer at the end of this document.

Resolution

Fluentd is the open-source component used and supported by Rancher 2.x for the native log forwarder functionality. To the extent of this functionality, any issues root-caused in Fluentd will be supported fully, like how any Rancher product issue would be.

In the context of Fluentd as a log aggregation system, Rancher Support is limited to ensuring its certified integration with Fluentd works as intended.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000020472
  • Creation Date: 10-Nov-2021
  • Modified Date:10-Nov-2021
    • SUSE Rancher
    • SUSE Rancher Longhorn

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