[Rancher] Does my Rancher Support cover Prometheus/Grafana deployments that did not originate from Rancher?

This document (000020464) is provided subject to the disclaimer at the end of this document.

Resolution

Support for Prometheus/Grafana is only for what is embedded in Rancher 2.x and natively used by it for the functionalities of monitoring and dashboards.

Refer Will Rancher fix the issue and release a patch, if the problem is root-caused in Prometheus and Grafana?

Where Prometheus/Grafana has been enabled from the chart in the "Library" catalog, refer Are the applications underlying the charts in the "Library" Catalog covered by Rancher Support?

Prometheus/Grafana installed by all other means that did not originate from Rancher fall outside the scope of Rancher Support and are not covered by the terms of service of a Rancher Support subscription.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000020464
  • Creation Date: 10-Nov-2021
  • Modified Date:10-Nov-2021
    • SUSE Rancher
    • SUSE Rancher Longhorn

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