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Is support for Prometheus/Grafana available only with a valid Rancher support subscription?

This document (000020463) is provided subject to the disclaimer at the end of this document.


Correct. To be more accurate, Rancher Support is only for the Prometheus/Grafana components that are natively embedded in Rancher 2.x for the functionality of monitoring and dashboards.

In the exceptional scenario of any legacy support subscriptions that are limited to RKE-only (without Rancher 2.x), it does not include support of Prometheus/Grafana that are set up externally to monitor the RKE clusters.

Refer this article for more details: Does my Rancher Support cover Prometheus/Grafana deployments that did not originate from Rancher?


This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000020463
  • Creation Date: 10-Nov-2021
  • Modified Date:17-Jul-2024
    • SUSE Rancher
    • SUSE Rancher Longhorn

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