[Rancher] Can Rancher Support validate our planned upgrade?

This document (000020437) is provided subject to the disclaimer at the end of this document.

Resolution

Rancher Support recommends Customers to notify them ahead of planned maintenance events for upgrade and migration. The notification can be made as a support case. At a minimum, this case should have information on:
  • Current Rancher version
  • Target Rancher version
  • Reason for upgrade
  • Upgrade date and maintenance time window
But it would be best if Customer could provide the requested information in a document (please ask for the "Upgrade Notification RFI Template" in the support case). Based on the information provided, Rancher Support can provide any applicable advisories to the Customer for the planned event. Rancher Support may request Customer to run specific information gathering scripts. Data collected from these scripts will be used by Rancher Support to understand the Customer deployment and validate the upgrade path that is being considered.

Additional Information

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000020437
  • Creation Date: 22-Mar-2022
  • Modified Date:22-Mar-2022
    • SUSE Rancher
    • SUSE Rancher Longhorn

< Back to Support Search

For questions or concerns with the SUSE Knowledgebase please contact: tidfeedback@suse.com

SUSE Support Forums

Get your questions answered by experienced Sys Ops or interact with other SUSE community experts.

Join Our Community

Support Resources

Learn how to get the most from the technical support you receive with your SUSE Subscription, Premium Support, Academic Program, or Partner Program.


SUSE Customer Support Quick Reference Guide SUSE Technical Support Handbook Update Advisories
Support FAQ

Open an Incident

Open an incident with SUSE Technical Support, manage your subscriptions, download patches, or manage user access.

Go to Customer Center