Details for supportconfig plugin to gather SAP information related to SUSE solutions.

This document (000020279) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Linux Enterprise Server for SAP Applications 15
SUSE Linux Enterprise Server for SAP Applications 12
SUSE Linux Enterprise High Availability Extension 15
SUSE Linux Enterprise High Availability Extension 12
 

Situation

The supportutils-plugin-ha-sap RPM package extends the capability of supportconfig and will gather additional HA and SAP related information pertaining to the SUSE HA cluster solutions documented in the SUSE Best Practice Guides .   This includes both SAP HANA and the SAP NETWEAVER /SAP S/4HANA solutions. 

Resolution

Package Name: supportutils-plugin-ha-sap
Contents of package:
# rpm -ql supportutils-plugin-ha-sap
/usr/lib/supportconfig
/usr/lib/supportconfig/plugins
/usr/lib/supportconfig/plugins/ha_sap
NOTE: The supportconfig plugin utility is not installed by default.  It will need to be manually installed before gathering the supportconfig.   Having this plugin installed before running supportconfig and opening a service request should speed up case resolution. 
# zypper in supportutils-plugin-ha-sap
Running the normal supportconfig script will automatically run any plugin scripts installed by default and create the compressed archive in the /var/log/ directory.
    Example format: /var/log/scc_<hostname>_<date>_time.txz 

When the supportconfig archive is extracted,  the plugin output is called plugin-ha_sap.txt

NOTE:  Often times on large HANA servers,  the openfiles.txt and proc.txt gathering process can take awhile and the output is very large.  It can be excluded from the supportconfig gathering by using the -x keyword options (OFILES,PROC).
# supportconfig -x OFILES,PROC

Additional Information

SUSE Best Practices: SUSE Best Practices Guides for running SAP solutions.
Github project:  https://github.com/SUSE/supportutils-plugin-ha-sap

In collecting troubleshooting information about the SAP application configuration,  the plugin queries SAP provided utilities, such as `HDB`, `hdbnsutil`, and `sapctontrol` and will also switch into the <sid>adm user.   The full details of its operation can be inspected directly from the source script at `/usr/lib/supportconfig/plugins/ha_sap`.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000020279
  • Creation Date: 10-Jun-2021
  • Modified Date:11-Jun-2021
    • SUSE Linux Enterprise High Availability Extension
    • SUSE Linux Enterprise Server for SAP Applications

< Back to Support Search

For questions or concerns with the SUSE Knowledgebase please contact: tidfeedback@suse.com

SUSE Support Forums

Get your questions answered by experienced Sys Ops or interact with other SUSE community experts.

Join Our Community

Support Resources

Learn how to get the most from the technical support you receive with your SUSE Subscription, Premium Support, Academic Program, or Partner Program.


SUSE Customer Support Quick Reference Guide SUSE Technical Support Handbook Update Advisories
Support FAQ

Open an Incident

Open an incident with SUSE Technical Support, manage your subscriptions, download patches, or manage user access.

Go to Customer Center