How to generate a Longhorn Support Bundle

This document (000020145) is provided subject to the disclaimer at the end of this document.

Situation

Task

When troubleshooting an issue with Longhorn, Rancher Support may request a Longhorn Support Bundle, which can be generated via the Longhorn UI, and contains system information and logs.

Pre-requisites

  • A Rancher v2.x managed Kubernetes cluster with Longhorn deployed

Steps

Generate the Support Bundle
  1. Log in into the Rancher UI.
  2. Select the cluster with Longhorn depoyed.
  3. Select the Project where Longhorn is deployed (typically under the System project).
  4. Click on "Apps" button.
  5. Find the Longhorn system app and click on the index.html button:

    click on index.html

  6. Click on the "Generate Support Bundle" in the bottom left of the screen:

    Click on the Gen Support bundle

  7. Type in a description and click generate (issue url is optional):

    Fill out information

Upload the Support Bundle

Generally Longhorn Support Bundles files are small in size; however, if the pack is too large to upload directly to the ticket, please request a temporary upload location.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000020145
  • Creation Date: 06-May-2021
  • Modified Date:06-May-2021
    • SUSE Rancher

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