Uploading files for SUSE Support
This document (000019922) is provided subject to the disclaimer at the end of this document.
SUSE Service requests
B) If any individual file is larger than 5GB then you should upload the files to the FTP server.
Instructions for both methods are detailed below:
To upload the files via HTTPS to the SCC (SUSE Customer Center) from a desktop
- Login to the SCC site then click on the 'Support' tab under 'My Tools'.
- Then select the case that needs to be updated. In the case 'Activities' section you should see 'Attach a file' below 'Add a message'
- Click the 'Browse' button and select the file from a location on your desktop. Please include a basic file description in the 'Add a message' field.
- Click 'Send' to upload the file to the case.
To upload the files via Secure FTP (FTPS)
Use an FTP client to login to the anonymous FTPS Server geographically closest to you with this username and password:
password: <your email address or case number>
Note: The files you upload will only be visible to SUSE Support. For more information about anonymous FTP, please see this article from the Internet Engineering Taskforce: https://tools.ietf.org/html/rfc1635
Please update the relevant case saying that you have uploaded the files, their filenames, and ideally an md5 checksum of the files for possible verification of file integrity if uploading by FTP.
Due to local networking or other constraints there may be difficulty completing uploads of large files. If a file upload of a large file is interrupted, what may help is splitting the large file with the split command and sending each chunk individually.
# split -b 1G <large file>will split the file into several smaller chunks of one Gigabyte in size. More information about split can be found in it's man page: man split
To produce an md5 checksum of a file run the following command:
# md5 <file>An md5 checksum is a unique file hash based on the contents of a file that allows us to verify that we're looking at the same file.
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- Document ID:000019922
- Creation Date: 29-Dec-2021
- Modified Date:07-Jan-2022
- SUSE Linux Enterprise Server
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