Best practices for maintaining a fully supported SUSE Linux Enterprise (SLES) system
This document (000019588) is provided subject to the disclaimer at the end of this document.
SUSE Linux Enterprise Server 11
SUSE Linux Enterprise Server 12
SUSE Linux Enterprise Server 15
- SUSE recommends to always endeavour to run systems with the latest available patch level for a system to be fully supported (See NOTE below).
- If any issues are encountered with a package or kernel version for which a newer version is available, it may be requested to update to the new package version in order to be fully supported for these issues.
SUSE also provides Long Term Service Pack Support (LTSS) for customers where it is not possible to update to the latest Service Pack within the standard supported time period. For more information on the supported life times of the various SUSE products see the lifecycle page. With LTSS however a common misconception is that it is then also not needed to keep a system fully patched.
Add-on products, for example SUSE Manager always need to be on the latest supported version and are not part of LTSS at any time.
In general to be fully supported even with an existing LTSS contract, it is needed to at least keep such a system fully patched with the latest available patches and kernel for the Service Pack version for which LTSS is in place.
Finally the following important section from the terms and conditions for our products apply:
Additionally see the following TIDs for information on how to properly register SLES systems:
TID 000018564 - How to register SLES 12 using the SUSEConnect command line tool
Also of importance when it comes to support is the taint status of the kernel, for more information see:
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- Document ID:000019588
- Creation Date: 11-Mar-2020
- Modified Date:11-Mar-2020
- SUSE Linux Enterprise Server
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