zypper migration fails in Azure "Can't get available migrations from server"

This document (7023092) is provided subject to the disclaimer at the end of this document.

Environment


SUSE Linux Enterprise Server for Azure
SUSE Linux Enterprise Server for SAP Applications

Situation

zypper migration fails with the following output:

       Can't get available migrations from server: SUSE::Connect::ApiError: Invalid combination of products registered.

Resolution

Remove the packages sle-ha-release-POOL and sle-ha-release using the following:

      rpm -e sle-ha-release-POOL sle-ha-release

or use:

      rpm -evv sle-ha-release-POOL sle-ha-release

for verbose output of the erase command.

Then immediately run the following steps:
  • rm -rf /etc/zypp/repos.d
  • rm -rf /etc/zypp/credentials.d
  • rm -rf /etc/zypp/services.d
  • rm /etc/SUSEConnect
  • rm /var/lib/cloudregister/*
  • registercloudguest --force-new

Cause

Microsoft documentation erroneously advised customer to install the sle-ha-release-POOL sle-ha-release packages in their documentation.  Their documentation has since been fixed to remove the requirement to install sle-ha-release-POOL sle-ha-release packages.

Additional Information


Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7023092
  • Creation Date: 13-Jun-2018
  • Modified Date:03-Mar-2020
    • SUSE Linux Enterprise Server for SAP Applications

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