SP migration not possible in SUSE Manager due to missing products

This document (7022354) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Manager 3
SUSE Linux Enterprise Server 12 Service Pack 1 (SLES 12 SP1)
SUSE Linux Enterprise Server 12 Service Pack 2 (SLES 12 SP2)

Situation

A SLES 12 SPx client registered to SUSE Manager must be upgraded to the next SP. However the option is not enabled, and a message like this is displayed:

There is currently no migration available for this system. Either the latest Service Pack is already installed or possible target products are not available. Please use the Setup Wizard to identify and add missing products.

Resolution

The products that do not exist in the destination SP have to be added to SUSE Manager. If those products do not exist yet, they will have to be removed.

After that, the migration will be possible.

Cause

The Certifications Module does not exist for SP2, hence a client with SP1 and this module can't be migrated unless the module is removed. A "Certifications 2017" will be added at some point of time, but this is the only workaround for the time being.

There could be of course other missing modules preventing the migration though.

Additional Information


Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7022354
  • Creation Date: 20-Nov-2017
  • Modified Date:03-Mar-2020
    • SUSE Linux Enterprise Server
    • SUSE Manager

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