11-digit SR number limit in YaST support module

This document (7020913) is provided subject to the disclaimer at the end of this document.


SUSE Linux Enterprise Workstation Extension 12
SUSE Linux Enterprise Desktop
SUSE Linux Enterprise Server 12
SUSE Linux Enterprise Server 11


YaST support module still enforce the 11-digit SR number limit: 
  1. Launch YaST support module with either "yast2 support" or "yast support"
  2. Select "Collection Data" [Create report tarball], and click "Next"
  3. In "Supportconfig Contact Configuration" page, Service Request Number field enforces user to provide a 11-digit SR number (otherwise an Error Dialog will show "The SR number must be 11 digits")


Patch will be provided in future release. Meanwhile, please use command line tool (i.e. supportconfig) to upload system info to SuSE ftp server. 
CAVEAT: supportutils with version number earlier than 3.0-76 also has this 11-digit SR number limit issue; please follow KB 7017476 - supportconfig-. "ERROR: Invalid SR Number, -r 12345678"  for a workaround.


This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7020913
  • Creation Date: 13-Jun-2017
  • Modified Date:03-Mar-2020
    • SUSE Linux Enterprise Desktop
    • SUSE Linux Enterprise Server
    • SUSE Linux Enterprise Server for SAP Applications

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