11-digit SR number limit in YaST support module

This document (7020913) is provided subject to the disclaimer at the end of this document.

Environment


SUSE Linux Enterprise Workstation Extension 12
SUSE Linux Enterprise Desktop
SUSE Linux Enterprise Server 12
SUSE Linux Enterprise Server 11

Situation

YaST support module still enforce the 11-digit SR number limit: 
  1. Launch YaST support module with either "yast2 support" or "yast support"
  2. Select "Collection Data" [Create report tarball], and click "Next"
  3. In "Supportconfig Contact Configuration" page, Service Request Number field enforces user to provide a 11-digit SR number (otherwise an Error Dialog will show "The SR number must be 11 digits")

Resolution

Patch will be provided in future release. Meanwhile, please use command line tool (i.e. supportconfig) to upload system info to SuSE ftp server. 
CAVEAT: supportutils with version number earlier than 3.0-76 also has this 11-digit SR number limit issue; please follow KB 7017476 - supportconfig-. "ERROR: Invalid SR Number, -r 12345678"  for a workaround.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7020913
  • Creation Date: 13-Jun-2017
  • Modified Date:03-Mar-2020
    • SUSE Linux Enterprise Desktop
    • SUSE Linux Enterprise Server
    • SUSE Linux Enterprise Server for SAP Applications

< Back to Support Search

For questions or concerns with the SUSE Knowledgebase please contact: tidfeedback@suse.com

SUSE Support Forums

Get your questions answered by experienced Sys Ops or interact with other SUSE community experts.

Join Our Community

Support Resources

Learn how to get the most from the technical support you receive with your SUSE Subscription, Premium Support, Academic Program, or Partner Program.


SUSE Customer Support Quick Reference Guide SUSE Technical Support Handbook Update Advisories
Support FAQ

Open an Incident

Open an incident with SUSE Technical Support, manage your subscriptions, download patches, or manage user access.

Go to Customer Center