sblim - gatherer daemon is not starting

This document (7020139) is provided subject to the disclaimer at the end of this document.

Environment


SUSE Linux Enterprise Server 12 Service Pack 1 (SLES 12 SP1)
SUSE Linux Enterprise Server 12 Service Pack 2 (SLES 12 SP2)
SUSE Linux Enterprise Server 12 Service Pack 3 (SLES 12 SP3)

Situation

The sblim Metric Gatherer daemon does not start on boot even though it's enabled to start up.

A 'journalctl' output shows :
<date> <time> <hostname> gatherd[1075]: mcs_init: could not open lockfile
/var/run/gather/.gather-lockfile, error string No such file or directory

Resolution

On SLES12 SP3 and SP4 the sblim-gather update, sblim-gather-2.2.8-3.5.5 released June 2019 includes the patch to make sure that the /run/gather subdirectory is registered.

Customers with a SLES12 SP2 and a long term support contract (LTSS) can contact SUSE Customer Care to request a PTF (temporary fix). A future sblim-gather update will include the patch to resolve the problem.

Cause

The sblim-gather package doesn't account for /var/run on tmpfs. The /run/gather subdirectory wasn't registered with tmpfile.d, so it wasn't created after reboot.

Additional Information


Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7020139
  • Creation Date: 31-May-2017
  • Modified Date:03-Mar-2020
    • SUSE Linux Enterprise Server

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