smt-ncc-scc-migration: "duplicate entry '' for key 'PRIMARY'"

This document (7016481) is provided subject to the disclaimer at the end of this document.


SUSE Linux Enterprise Server 12
SUSE Linux Enterprise Server 11 SP3


Systems still registered to the Novell Customer Center (NCC) can be migrated to the SUSE Customer Center (SCC) as outlined at:
SUSE Customer Center (SCC) enablement for SUSE Linux Enterprise Server 11

During the migration from the NCC (Novell Customer Center) to the SCC (SUSE Customer Center) the following messages are displayed or can be seen in the logs:

DBD::mysql::db do failed: Duplicate entry '100657-203' for key 'PRIMARY' at
/usr/lib/perl5/vendor_perl/5.10.0/SMT/ line 1020.
DBD::mysql::db do failed: Duplicate entry '100657-203' for key 'PRIMARY' at
/usr/lib/perl5/vendor_perl/5.10.0/SMT/ line 1020.


The smt update, smt-2.0.12-0.7.1 released end of May 2015 includes the patch to resolve the problem.


During the migration the old NCC (Novell Customer Center) ID's might conflict with the new SCC (SUSE Customer Center) ID's. A patch will induce to setup the table anew each time so that the NCC entries can be removed.


This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7016481
  • Creation Date: 08-May-2015
  • Modified Date:23-Dec-2021
    • Subscription Management Tool
    • SUSE Linux Enterprise Server

< Back to Support Search

For questions or concerns with the SUSE Knowledgebase please contact: tidfeedback[at]

SUSE Support Forums

Get your questions answered by experienced Sys Ops or interact with other SUSE community experts.

Join Our Community

Support Resources

Learn how to get the most from the technical support you receive with your SUSE Subscription, Premium Support, Academic Program, or Partner Program.

SUSE Customer Support Quick Reference Guide SUSE Technical Support Handbook Update Advisories
Support FAQ

Open an Incident

Open an incident with SUSE Technical Support, manage your subscriptions, download patches, or manage user access.

Go to Customer Center