Network card using driver bnx2 does not get recognized during SUSE Manager 2.1 Installation.

This document (7015608) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Manager 2.1

Situation

When installing SUSE Manager 2.1 on hardware where the network card is a Broadcom NetXtreme II BCM5709 Gigabit Ethernet using driver bnx2, the network card is not recognized. 

After the installation if you try to load the network card with "ifup eth0", you will receive that message: "Cannot load firmware file: 'bnx2/bnx2-mips-09-6.2-09-6.2-1b.fw'"


Resolution

1. When installing SUSE Manager 2.1 you can skip the network configuration and finish the installation. 

2. After finishing the installation, add the SLES 11 SP3 DVD media as software repository.

3. Using zypper command you can install the kernel-firmware package: # zypper in kernel-firmware

4. Reboot your server in order to have the network card recognized.

5. Open yast and go to Network Devices --> Network Settings and then configure your network.  

6. Register your server against the NCC:  yast --> Support --> Novell Customer Center Configuration. 

7.  After the registration, apply all the latest patches # zypper up 

8. Reboot the server. 

9. Now you are ready to configure SUSE Manager 2.1. You can run # yast2 susemanager_setup 

 NOTE:  You can also copy the missing kernel-firmware package onto a USB drive and then install it using # rpm -ivh kernel-firmware-20110923-0.42.49.noarch.rpm



Cause

This problem happens because a rpm package called kernel-firmware-20110923-0.42.49.noarch.rpm needs to be installed in order to have the network configured. 

Additional Information


Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7015608
  • Creation Date: 29-Aug-2014
  • Modified Date:03-Mar-2020
    • SUSE Manager

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