smt-ncc-sync fails on SLES10 SP3

This document (7010148) is provided subject to the disclaimer at the end of this document.


SUSE Linux Enterprise Server 10 Service Pack 3
Subscription Management Tool for SUSE Linux Enterprise 10


smt-ncc-sync fails with the below errors:

sp3-smt:~ # smt-ncc-sync
Downloading Product information
Failed to POST ''
Error while fetching Products data.
Downloading Target information
Failed to POST ''
Error while fetching Targets data.
Downloading Catalog information
Failed to POST ''
Error while fetching Catalogs data.
Downloading Product/Catalog relations
Failed to POST ''
Error while fetching ProductCatalogs data.
Downloading Subscription information
Failed to download ''
List subscriptions request failed.
Downloading Registration information
Failed to download ''
List registrations request failed.
Flagged Catalogs which can be mirrored
Failed to download ''
File not found /tmp/NTgAH2IpWs//repo/repoindex.xml


The SSL certificates tied to changed recently.  To update the SLES10 SP3 server to use the latest certificates, use this link:

Download the openssl-certs rpm, install it (rpm -Uvh openssl-certs), then run "c_rehash" after the install.  This will create the necessary links to the various certificates that were installed in /etc/ssl/certs by the openssl-certs rpm. 

Once "c_rehash" has been run, "smt-ncc-sync" will now work again.


This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7010148
  • Creation Date: 10-Feb-2012
  • Modified Date:03-Mar-2020
    • Subscription Management Tool
    • SUSE Linux Enterprise Server

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