SLE10 updates can't be downloaded anymore - SMT mirroring fails with repoindex.xml error

This document (7009935) is provided subject to the disclaimer at the end of this document.

Environment

Subscription Management Tool for SUSE Linux Enterprise 10
SUSE Linux Enterprise Desktop 10 Service Pack 4
SUSE Linux Enterprise Server 10 Service Pack 4
SUSE Linux Enterprise Desktop 10 Service Pack 3
SUSE Linux Enterprise Server 10 Service Pack 3
SUSE Linux Enterprise Desktop 10 Service Pack 2
SUSE Linux Enterprise Server 10 Service Pack 2
SUSE Linux Enterprise Desktop 10 Service Pack 1
SUSE Linux Enterprise Server 10 Service Pack 1
SUSE Linux Enterprise Desktop 10 Service Pack GA
SUSE Linux Enterprise Server 10 Service Pack GA

Situation

Both rug and SMT cannot get updates from nu.novell.com anymore.

Installing a package with rug fails with:
ERROR: Could not add '....: No suitable service types could be found
SMT exits with:
SMT::Mirror::Job - [error]  Failed to download 'https://nu.novell.com///repo/repoindex.xml'
SMT::Parser::NU - [error]  File not found /tmp/qRAlxPUHZL//repo/repoindex.xml

Resolution

Install the package openssl-certs from the installation medium with either:

rug install openssl-certs
or
zypper install openssl-certs

The package with the additional SSL certificates can be downloaded also from here:

http://download.novell.com/Download?buildid=_7Pup8oi5zw~

It can be manually installed with:
rpm -Uvh openssl-certs-0.8.0-0.10.1.noarch.rpm

Additional Information

The reason for this failure is that the Root Certificate Authority for nu.novell.com has changed. The additional package contains the missing information about certificates and authorities.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7009935
  • Creation Date: 29-Dec-2011
  • Modified Date:03-Mar-2020
    • Subscription Management Tool
    • SUSE Linux Enterprise Desktop
    • SUSE Linux Enterprise Server

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