Installation fails with ACPI Exception

This document (7009309) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Linux Enterprise Server 10 Service Pack 4

Situation

On certain machines the boot process of the installation stops with the following or a similar repeating message:

ACPI Exception (utmutex-0257): AE_TIME, Thread 0 could not acquire Mutex [8] [20060127]


Resolution

Abort the installation and try it again. It should work fine then. The kernel/boot failure only happens once in 5 attempts. After the installation immediately perform an update to the latest maintenance kernel (version 2.6.16.60-0.91.1 or higher) which includes a fix for this behavior.

Cause


Additional Information

The issue occured because of a bug in the  ACPI support stack of the installation kernel.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7009309
  • Creation Date: 07-Sep-2011
  • Modified Date:03-Mar-2020
    • SUSE Linux Enterprise Server

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