Attempting vnc connection results in gray screen with X mouse cursor.

This document (7008222) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Linux Enterprise Desktop or Server
Remote access enabled in YaST-->Network Services-->Remote Administration (VNC)

Situation

Remote Administration (VNC) enabled in YaST on a SUSU Linux Enterprise Server or Desktop 11 SP1 system.   Attempting to connect through a VNC client on either Windows or another SUSE Linux system, a gray screen would be displayed with a X mouse cursor.

Resolution

In the /etc/hosts file, the entry for 127.0.0.1 looked like this:

127.0.0.1         null

It should normally look similar to this:

127.0.0.1         localhost  <hostname>
(the <hostname> would be the actual hostname for this system)

Fixed the /etc/hosts entry and it started working perfectly.


Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7008222
  • Creation Date: 28-Mar-2011
  • Modified Date:03-Mar-2020
    • SUSE Linux Enterprise Desktop
    • SUSE Linux Enterprise Server

< Back to Support Search

For questions or concerns with the SUSE Knowledgebase please contact: tidfeedback@suse.com

SUSE Support Forums

Get your questions answered by experienced Sys Ops or interact with other SUSE community experts.

Join Our Community

Support Resources

Learn how to get the most from the technical support you receive with your SUSE Subscription, Premium Support, Academic Program, or Partner Program.


SUSE Customer Support Quick Reference Guide SUSE Technical Support Handbook Update Advisories
Support FAQ

Open an Incident

Open an incident with SUSE Technical Support, manage your subscriptions, download patches, or manage user access.

Go to Customer Center