SLES11SP1 qla2xxx module reports Mailbox command timeout occurred. Issuing ISP abort.

This document (7004815) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Linux Enterprise Server 11 Service Pack 1

Situation

Randomly the qla2xxx module reports in /var/log/messages:

Apr 21 15:51:17 linux Had[73715]: VCS WARNING V-16-1-51100 HAD Self Check: Excessive delay in the HAD heartbeat to GAB (10 seconds)
Apr 21 15:51:17 linux kernel: [5410100.848750] qla2xxx 0000:08:00.0: Mailbox command timeout occurred. Scheduling ISP abort. eeh_busy: 0x0
Apr 21 15:51:17 linux kernel: [5410100.848760] qla2xxx 0000:08:00.0: Performing ISP error recovery - ha= ffff880fffb7b000.
Apr 21 15:51:18 linux kernel: [5410100.916787] qla2xxx 0000:08:00.0: FW: Loading via request-firmware...
Apr 21 15:51:18 linux kernel: [5410101.804239] qla2xxx 0000:08:00.0: LOOP UP detected (4 Gbps).

this cause multipath to fail on all paths.

Resolution

Please update to kernel 2.6.32.45-0.3.1 or later.

Cause

Problems with MSI/MSI-X handling of the driver.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.