Convinced by the quality of its offerings, the company also uses OpenScape applications for its internal communications, enabling its employees based all over the world to work together efficiently.
Unify must ensure that its OpenScape applications run on a reliable operating system to minimize the risk of disruptions to customer systems. It requires enterprise- class performance to provide its customers with high-quality unified communications. At the same time, the company aimed to keep costs to a minimum, particularly in the area of software licensing. Equally, Unify wanted to be able to deploy customized appliances to selected customers, and sought a tool that would enable it to rapidly build full application and operating system stacks ready for immediate deployment.
SUSE fully supports the solution, and provides Unify with the security patches it needs to keep its customers’ systems up to date, minimizing security risks and improving performance. “We can set up our systems to automatically download security patches, saving us time on system administration,” says Robinigg. “Without automation, it would be very difficult for us to keep more than a million customer systems up to date without spending excessive time and money on system administration.”
Choosing SUSE Linux Enterprise Server as the strategic platform for its unified communications software is also a key enabler for the company’s strategy of delivering packaged applications to its customers.
Unify uses SUSE Studio™ to build complete portable application stacks for its HiPath 4000 and OpenScape Office solutions, which provide VoIP (voice over IP) functionality for unified communications systems.
Robinigg says, “Using SUSE Studio to configure customized appliances means that we only deploy the components we actually need. This enables us to build customized operating system images that have a smaller footprint, reducing complexity, enhancing performance and improving security for our customers.”
“SUSE Linux Enterprise Server provides us with an enterprise-class environment for hosting applications that offers the performance, service and availability our customers require, at an affordable operational cost,” says Robinigg. “Lower operational costs ultimately translate into better value for our customers.”
By designing and deploying appliance solutions using SUSE Studio, Unify can streamline product development processes and meet emerging customer requirements more rapidly. Robinigg says, “Using SUSE Studio enables us to shorten time-tomarket for our communication systems, helping us stay one step ahead of the competition.”
Robinigg adds, “SUSE Linux Enterprise Server and SUSE Studio are a strong complement to our OpenScape solutions, so our customers can enjoy reliable, costefficient unified communications systems that boost employee productivity, increase user satisfaction and reduce communications costs, leaving them free to focus on their core businesses.”