Café Coffee Day

Amalgamated Bean Coffee Trading Company Limited (Café Coffee Day) is using SUSE® Linux Enterprise Server Priority Support for SAP Applications to ensure the highest possible levels of protection for its ERP environment. This joint solution from SUSE and SAP provides peace of mind for Café Coffee Day that its order management and logistics systems are always up and running.

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About Café Coffee Day

En su lucha por alcanzar su objetivo, Baldor estaba obteniendo resultados. Gracias a sus productos de gran calidad y su capacidad de responder a los clientes, en 2004 empezó a aumentar la demanda empresarial. Concretamente, las ventas de Baldor crecieron en un 8-10% de forma anual, lo que tuvo como resultado el compromiso de expandir las ubicaciones de las fábricas existentes e integrar las nuevas. No obstante, este crecimiento ha originado varios problemas de TI que, a su vez, han influido en los negocios.

Varias aplicaciones importantes, como SAP Business Suite, se ejecutaban en IBM System p que funcionaba con nodos AIX conectados por fibra de 1 GB a un sistema IBM System z que ejecuta DB2. “Aunque los tiempos de respuesta eran suficientes”, afirma Eric Breuer, gestor de grandes sistemas de Baldor, “buscábamos algo más rápido”. Además de necesitar mejor veloci- dad de conexión, Baldor estaba experi- mentando un aumento en los gastos y en la complejidad del sistema. Sufrían problemas relacionados con la facilidad de actualización y administración.

Añadir almacenamiento y memoria solamente resultaba costoso y llevaba mucho tiempo. También les obligaba a aumentar el espacio de TI, el consumo energético, la refrigeración y los gastos, lo que se tenía que controlar e incluso reducir. Además, Baldor no podía garantizar una disponibilidad ininterrumpida para proporcionar un servicio de calidad a sus clientes y trabajadores y eliminar el riesgo de interrupción de la actividad. En aquel momento, las interrupciones del servicio se sucedían de cinco a ocho veces al año, lo que suponía un gasto de cientos de miles de dólares.

Challenge

Café Coffee Day opted to run its SAP ERP application on SUSE Linux Enterprise Server, based on the operating system’s price- performance, reliability and scalability. The ERP environment is hosted in data centers managed by a third-party specialist and offers extremely high resilience. PSI Data Systems customized the SAP software for Café Coffee Day’s requirements, managed its rollout across the organization, and now provides support and maintenance for SAP ERP.

“The SAP software is based on Java, and we knew that it ran particularly well on UNIX-like operating systems,” said Arvind Chaudhary, Senior Manager—IT & MIS, Amalgamated Bean Coffee Trading Company Limited. “Selecting SUSE Linux Enterprise Server as our operating system for SAP ERP gave us the required performance, reliability and scalability with low cost of ownership.”

To ensure effective support for the entire ERP solution stack, Café Coffee Day selected SUSE Linux Enterprise Server Priority Support for SAP Applications, provided by Wipro Infotech. This joint support offering from SUSE and SAP gives Café Coffee Day a single support entry point, reducing complexity, accelerating problem resolution and cutting the total cost of ownership. The solution also provides seamless integration with SAP Solution Manager into the SAP Global Support backbone.

“SAP ERP plays a crucial role in helping us to manage our internal operations and to maintain control over our extended supply chain,” said Chaudhary. “We cannot tolerate any downtime for the SAP environment. With SUSE Linux Enterprise Server Priority Support for SAP Applications, we have full reassurance that this businesscritical environment will be up and running 24 x 7.”

The priority support subscription entitles Café Coffee Day to 24x7 support for SUSE Linux Enterprise Server, together with unlimited service requests. Support is provided by email and by telephone, with target response times of four hours and one hour respectively. The subscription also includes the SUSE Linux Enterprise Server Fundamentals Training Kit at no extra cost.

SUSE Solution

Café Coffee Day opted to run its SAP ERP application on SUSE Linux Enterprise Server, based on the operating system’s price- performance, reliability and scalability. The ERP environment is hosted in data centers managed by a third-party specialist and offers extremely high resilience. PSI Data Systems customized the SAP software for Café Coffee Day’s requirements, managed its rollout across the organization, and now provides support and maintenance for SAP ERP.

“The SAP software is based on Java, and we knew that it ran particularly well on UNIX-like operating systems,” said Arvind Chaudhary, Senior Manager—IT & MIS, Amalgamated Bean Coffee Trading Company Limited. “Selecting SUSE Linux Enterprise Server as our operating system for SAP ERP gave us the required performance, reliability and scalability with low cost of ownership.”

To ensure effective support for the entire ERP solution stack, Café Coffee Day selected SUSE Linux Enterprise Server Priority Support for SAP Applications, provided by Wipro Infotech. This joint support offering from SUSE and SAP gives Café Coffee Day a single support entry point, reducing complexity, accelerating problem resolution and cutting the total cost of ownership. The solution also provides seamless integration with SAP Solution Manager into the SAP Global Support backbone.

“SAP ERP plays a crucial role in helping us to manage our internal operations and to maintain control over our extended supply chain,” said Chaudhary. “We cannot tolerate any downtime for the SAP environment.

With SUSE Linux Enterprise Server Priority Support for SAP Applications, we have full reassurance that this businesscritical environment will be up and running 24 x 7.”

The priority support subscription entitles Café Coffee Day to 24x7 support for SUSE Linux Enterprise Server, together with unlimited service requests. Support is provided by email and by telephone, with target response times of four hours and one hour respectively. The subscription also includes the SUSE Linux Enterprise Server Fundamentals Training Kit at no extra cost.

Results

While Café Coffee Day does not yet have operations in other time zones, many vital business activities take place at the extreme ends of the working day, leaving no window of tolerance for system downtime. With SAP ERP software running on the ultra-reliable SUSE Linux Enterprise operating system and backed by SUSE Linux Enterprise Priority Support for SAP Applications, Café Coffee Day can be sure that its business-critical functions are always available.

“It’s good to know that our ERP environment is backed by the combined support offering from SUSE and SAP,” said Chaudhary. “In practice, SUSE Linux Enterprise Server has proven so reliable that we have yet to test the quality or response times for the Priority Support service!” The rollout of SAP ERP has helped Café Coffee Day to improve control over its business operations, enabling the company to maximize supply chain efficiency and cut costs while simultaneously improving the quality of service to its clients. The SAP software also provides detailed financial and management information for reporting purposes, supporting more effective long-term strategic planning and enabling targeted growth.

“SUSE Linux Enterprise Server provides an economical, reliable and scalable platform for SAP ERP,” said Chaudhary. “As Café Coffee Day continues on its rapid growth path, this scalability will help us to expand the business without disruption and without incurring significant additional costs for the IT environment.”

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CAFé COFFEE DAY AT A GLANCE:

Fully vertically integrated coffee company, from growth to export

Industry:

Distribution

Location:

India

Asia Pacific

Products:

Results:

  • Improved control over extended supply chain
  • Gained reliable, scalable ERP platform with low cost of ownership
  • Ensured round-the-clock priority support for entire solution stack
“Selecting SUSE Linux Enterprise Server as our operating system for SAP ERP gave us the required performance, reliability and scalability with low cost of ownership.”ARVIND CHAUDHARYSenior Manager—IT & MIS Amalgamated Bean Coffee Trading Company, Limited (Café Coffee Day)

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