Working with closed source software made it difficult for eGov to link portal services to the existing infrastructure, including user directories and databases. This did not fit eGov’s strategic commitment to openness and independence for its IT services. It also threatened to hinder future development of the portal. In particular, eGov wanted the flexibility to add new services or groups of users rapidly, and its existing software tools would not support this at low cost.
“We felt that SUSE would offer stronger support than many other companies, and that SUSE Linux Enterprise would allow easier integration with our NetIQ® eDirectory™ solution,” said Gabriel Santos, Senior Technical Consultant. The new portal is a platform for disseminating information and hosting discussions among civil servants. All new legislation is published immediately to the portal, which also holds a full catalog of all government services. In the past, each service had its own website, and users would spend significant amounts of time hunting for information. As well as being able to find information more easily, civil servants can now post documents and questions in virtual meeting rooms, helping each other solve problems quickly and efficiently.
“The portal unites a number of information sources in a single, central resource that is fully integrated with our user directory,” said Santos. “In the seven months since go-live, around 15,000 users signed up, contributing a total of 100,000 messages.” The move to open source software was driven primarily by cost considerations: eGov wanted to move its investment from software licensing to IT staff training. Simultaneously, the adoption of open source has made the organisation less dependent on any single vendor.
“Much open source software today is as reliable and stable as proprietary offerings, and the security is often better,” said Santos. “SUSE Linux Enterprise is a commercial grade product that benefits from a broad user-base and worldwide support.” Macau’s eGov team plans to introduce NetIQ Identity Manager to support a new extranet covering multiple government agencies. The organisation already uses SUSE Linux Enterprise Desktop, and will promote its adoption across these agencies.
“Other government agencies have difficulty integrating their closed source components, and of course the cost is very high,” said Santos. “By contrast, the LAMP approach with SUSE Linux Enterprise gives us flexibility and easy development, at much lower cost.”
With a shorter time-to-market for new services, the solution will help eGov keep the portal relevant to internal users. “SUSE Linux Enterprise offers a stable environment that is easy to tune to our changing requirements,” said Santos. “We achieved a fast rollout of the portal thanks to expert help from SUSE Technical Services. Many other vendors have a tendency to vanish once the sale is complete; with SUSE, the after-sales service is excellent, which gives us confidence that the solution will continue to serve our needs in the future.”