Dimension Data India Logo
Industry: Technology & Media
Location: India
Download Full Story

Dimension Data India

Highlights

  • Delivers proven platform for meeting client demands around SAP performance
  • Ensures excellent OEM support for both OS and SAP systems
  • Provides SAP application environments on SUSE OS in SAP-certified data centers

Products

Dimension Data constantly seeks the best value for its clients, looking for cost-efficient solutions for SAP and other business management applications. In support of clients, the company manages multiple operating systems, for which manual configuration can be slow and costly. To boost efficiency, Dimension Data recommends SUSE Linux Enterprise Server for SAP Applications, which includes an installation wizard to accelerate the deployment of both SAP solutions and the underlying Linux systems.

Overview

Dimension Data is a global leader in the provisioning and management of specialized IT infrastructure solutions and ser­vices. With operations in more than 58 countries, more than 23,000 employees and 6,000 clients, Dimension Data hosts SAP and many other business applications for demanding international customers.

The Challenge

Dimension Data operates in 50 offices across 13 countries in the Asia Pacific Re­gion, helping clients enable technology, operate their IT infrastructures and transform technology solutions to deliver higher value. The company combines expertise in networking, security, communications, data center and end user computing, with advanced skills in IT outsourcing, IT as a Service, systems integration services and training.

Within its strategic alliance with BSNL, Dimension Data has built six strategic data centers across the country, which feature world class facilities, connectivity and manageability and provide a comprehensive portfolio of highly secure, scalable and green data center solutions. Dimension Data in India offers SUSE Linux Enterprise Server for SAP Applications as a recommended OS and virtualization platform.

Many of Dimension Data’s clients run SAP applications to manage their business critical functions, which means that they need guaranteed reliability. As client needs change, Dimension Data must be ready to provide new managed services, deploy new SAP solutions, and ensure continuity at all times.

Some clients own their own IT infrastructure, making their own selection of hardware and operating system to be hosted in Dimension Data’s state of the art data centers, while in other cases Dimension Data provides a complete cloud based managed service. The result is a wide mix of operating systems, from proprietary UNIX and Windows solutions to multiple Linux distributions.

Commercial pressures mean that clients want outstanding service, excellent system availability and reliability, plus exceptional performance—at ever decreasing costs. For Dimension Data, managing manual steps for system configurations, backup and fail over adds significant extra workload. Particularly when clients need new SAP applications deployed urgently, the manual effort required can present significant challenges.

When setting up resilience and failover for other operating systems, in many cases a paid for external tool or capability is required, whereas SUSE Linux Enterprise Server for SAP Applications includes this capability as an integral part of the core services.

SUSE Solution

Following technical evaluations across operational workload, reliability, availability and performance, Dimension Data has chosen to recommend SUSE Linux Enterprise Server for SAP Applications. With automation tools for system deployment and configuration, SUSE Linux Enterprise Server for SAP Applications offers close integration with the SAP Solution Manager interface, enabling rapid and cost effective management services.

“I recommend SUSE Linux Enterprise Server for SAP Applications to clients because it includes essential integration tools such as high availability clustering components,” says Harcharan Mittu, Senior Technical Ar­chitect, Dimension Data. “When setting up resilience and failover for other operating systems, in many cases a paid for external tool is required, whereas SUSE Linux Enterprise Server for SAP Applications includes this capability as an integral part of the core services.”

For SAP environments, which tend to be relatively large and complex, SUSE Linux Enterprise Server for SAP Applications offers a simplified systems landscape, helping to reduce operational costs. The automated tools eliminate manual work load, enabling faster solution deployment with lower risk of error, and cut third party license costs. For Dimension Data, time released from routine OS maintenance can be more profitably dedicated to supporting clients. And for clients, reduced manual maintenance translates into faster, higher quality service and better performing business systems.

The Results

As more clients onboard to SUSE Linux En­terprise Server for SAP Applications, Dimen­sion Data expects to see staff productivity gains, reduced operational costs, and improved system reliability and performance.

“SUSE Linux Enterprise Server for SAP Applications enables Dimension Data to provide new managed services rapidly and reliably, deploy new SAP solutions efficiently and cost effectively, and deliver the business continuity and performance that our clients need,” said Harcharan Mittu.

Built in tools for virtualization and high availability clustering will enable Dimension Data to increase the scope of its offerings to clients without necessarily requiring them to invest in licenses for third party products. SUSE Linux Enterprise Server for SAP Applications offers customers integrated priority support and maintenance from both SUSE and SAP, potentially enabling faster and more efficient resolution of issues.

“Our clients need to be able to focus on the critical business operations that run on their SAP landscapes,” said Harcharan Mittu. “By hosting their SAP environments on SUSE Linux Enterprise Server for SAP Applications, they can save time and effort. The integrated cooperation between the SAP and SUSE support teams should ultimately mean better uptime for business critical systems, and lower costs.”