Upstream information

CVE-2019-12248 at MITRE

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources.

SUSE information

Overall state of this security issue: Does not affect SUSE products

This issue is currently rated as having moderate severity.

CVSS v2 Scores
  National Vulnerability Database
Base Score 4.3
Vector AV:N/AC:M/Au:N/C:N/I:P/A:N
Access Vector Network
Access Complexity Medium
Authentication None
Confidentiality Impact None
Integrity Impact Partial
Availability Impact None
CVSS v3 Scores
  National Vulnerability Database
Base Score 4.3
Vector CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N
Access Vector Network
Access Complexity Low
Privileges Required None
User Interaction Required
Scope Unchanged
Confidentiality Impact None
Integrity Impact Low
Availability Impact None
CVSSv3 Version 3
SUSE Bugzilla entry: 1137615 [RESOLVED / FIXED]

SUSE Security Advisories:

List of released packages

Product(s) Fixed package version(s) References
openSUSE Leap 15.1
  • otrs >= 6.0.29-lp151.2.6.2
  • otrs-doc >= 6.0.29-lp151.2.6.2
  • otrs-itsm >= 6.0.29-lp151.2.6.2
Patchnames:
openSUSE-2020-1475
openSUSE-2020-551
openSUSE Leap 15.2
  • otrs >= 6.0.29-lp152.2.3.4
  • otrs-doc >= 6.0.29-lp152.2.3.4
  • otrs-itsm >= 6.0.29-lp152.2.3.4
Patchnames:
openSUSE-2020-1475