A Closer Look
Select Services brings together the right services for rapid deployment of SUSE solutions. Working directly with a named team, Select Services helps you:
Benefits
Select Services is a blended, 12-month, tiered offering that provides a number of benefits helping you realize rapid ROI. Available in three tiers, you choose the tier that gives you the level of service that best meets your business needs.
Key benefits include:
Direct Access to a Named Engineer
This technical expert not only knows the products, but also your IT environment and your business. They will help you get up and running quickly, address changing IT needs and be proactive so that you can get the most out of your technology investment.
Response Times Tailored to Your Business Requirements
IT disruptions can be costly to the business. That's why Select Services offers rapid response times of as little as 30 minutes.
Proactive Maintenance
To keep your systems running smoothly and up-to-date, your named technical expert will ensure maintenance and patch updates occur on a regular schedule.
Onsite Visits
Sometimes you need a technical expert to come on-site; sometimes it's just nice to put a face to a name. Select Services builds in that on-site time.
Consulting for Implementation and Knowledge Transfer
We know how important it is to get your IT and DevOps teams knowledgeable on new technologies. That's why we've included consulting and knowledge transfer in all three of the Select Services tiers.
Service Delivery Manager
Whether coordinating personnel, facilitating resolution times, or talking technology trends, your customer success manager will provide personalized account management.
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IT Transformation is Hard—We Can Help
Partner with SUSE experts to accelerate business modernization. Address skills gaps with flexible training. Enjoy white glove technical support services directly from a named professional. Experience dedication, responsiveness and choice. Experience SUSE Global Services.
SUSE Consulting
Your modernization journey is as unique as your business. We work with you and your team to identify starting points, design solutions, implement best practices, and optimize for continual success.
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Blended Services
Disruptive technologies help you stay ahead of your competition but can require new skills and resources. Select Services blends consulting and premium support services to jumpstart your modernization efforts.
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Training Services
If skills are inhibiting your transformation, SUSE Training is your answer. Our comprehensive portfolio of courses and certification paths provide the training that fits your needs, your schedule, and your business.
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Premium Support Services
Extend your SUSE support with direct, named access to a resource who know you, your team and your infrastructure. Keep up with the pace of change and customer expectations, while still taking care of every day business.
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