SUSE Select Services

A Blended Services Offering to Meet Business Demands

Deploy your SUSE solutions with SUSE Select Services. Jumpstart implementation and integration of SUSE solutions with a set of fixed-priced services offerings, providing cost-effective and flexible implementation, consulting, premium support services, and knowledge transfer.

Select Services puts you on the fast track to deploying disruptive technologies that help to transform your business. Whether you are upgrading to a software defined infrastructure, implementing application delivery solutions or migrating to SUSE Linux for SAP, Select Services is the right blend of services for rapid ROI.

With three tiers, you have the flexibility to choose the level of service that matches your business needs. All three tiers provide extraordinary value, built-in flexibility and are designed to develop a true trusted relationship with an expert who is dedicated to the success of your business.

A Closer Look

Select Services brings together the right services for rapid deployment of SUSE solutions. Working directly with a named team, Select Services helps you:

Jumpstart implementation IT consultants who will help you to quickly design and deploy

Keep systems and solutions running smoothly with premium engineers who will provide proactive maintenance, monitoring and support.

Meet changing business demands who will advocate for your business, provide personalized account management, and keep you current on technology trends.

Benefits

Select Services is a blended, 12-month, tiered offering that provides a number of benefits helping you realize rapid ROI. Available in three tiers, you choose the tier that gives you the level of service that best meets your business needs. Key benefits include:

Direct access to a named engineer

This technical expert not only knows the products, but also your IT environment and your business. They will help you get up and running quickly, address changing IT needs and be proactive so that you can get the most out of your technology investment.

Response times tailored to your business requirements

IT disruptions can be costly to the business. That's why Select Services offers rapid response times of as little as 15 minutes.

Proactive maintenance

To keep your systems running smoothly and up-to-date, your named technical expert will ensure maintenance and patch updates occur on a regular schedule.

Onsite visits

Sometimes you need a technical expert to come on-site; sometimes it's just nice to put a face to a name. Select Services builds in that on-site time.

Consulting for implementation and knowledge transfer

We knows how important it is to get your IT and DevOps teams knowledgeable on new technologies. That's why we've included consulting and knowledge transfer in all three of the Select Services tiers.

Service delivery manager

Whether coordinating personnel, facilitating resolution times, or talking technology trends, your customer success manager will provide personalized account management.

SUSE Select Services Tier
Named Engineer	15 Service Requests per year	30 Service Requests per year	Unlimited Service Requests
Response Time	1 hour	30 minutes	15 minutes
Health Check / Patch Updates	Annual/Quarterly	Quarterly/Quarterly	Monthly/Quarterly
Onsite visits		Up to 2 days per year	Up to 4 days per year
Consulting	5 days	10 days	20 days
Service Delivery Manager