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Error during bootstrap: An error has occurred during salt execution: unable to parse json.

This document (000021449) is provided subject to the disclaimer at the end of this document.


SUSE Manager 4.3


See the following error when bootstrapping SLES (SUSE Linux Enterprise Server) client from the WebUI:

In "/var/log/rhn/rhn_web_ui.log"

2024-05-08 15:59:10,529 [ajp-nio-0:0:0:0:0:0:0:1-8009-exec-4] ERROR com.suse.manager.webui.controllers.bootstrap.AbstractMinionBootstrapper - Error during bootstrap: An error has occurred during salt execution: unable to parse json.

In "/var/log/salt/api"

2024-05-09 16:18:25,771 [salt.client.ssh  :1464][ERROR   ][2311] An Exception occurred while executing state.apply: [Errno 13] Permission denied: '/var/tmp/.root_304c44_salt/running_data'


1) Verify the .root_304c44_salt file permissions from the SUMA server:

:~ # /var/tmp/.root_304c44_salt # ll /var/tmp
total 16
drwxr-xr-x 1 root root    58 May  8 12:27 .root_304c44_salt

2) If the file permissions belong to the root user and group, change the ownership of the `.root_304c44_salt` file to salt:

:~ # chown -R salt:salt /var/tmp/.root_304c44_salt

3) After that, bootstrapping the client should succeed without the error being seen.


Incorrect file permissions.

Additional Information

The bootstrapping process can be monitored with the command:

:~ # tail -f /var/log/rhn/rhn_web_ui.log 


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  • Document ID:000021449
  • Creation Date: 13-May-2024
  • Modified Date:28-May-2024
    • SUSE Manager Server

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