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Attempt to bootstrap a client to a SUSE Manager 3 Server returns "Internal Server Error"

This document (7017994) is provided subject to the disclaimer at the end of this document.


SUSE Manager 3


Attempting to bootstrap a new client to a SUSE Manager 3 returns the following at the bottom of the bootstrap output:

* registering
An error has occurred:
rhn-plugin: Error communicating with server. The message was:
Internal Server Error
See /var/log/up2date for more information

*** Error: Registering the system failed.

Looking at the /var/log/apache2/error_log on the SUSE Manager server shows:

[Fri Aug 26 15:21:18.415612 2016] [wsgi:error] [pid 17191] IntegrityError: duplicate key value violates unique constraint "rhn_server_maid_uq"
[Fri Aug 26 15:21:18.415615 2016] [wsgi:error] [pid 17191] DETAIL:  Key (machine_id)=(xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx) already exists.

Where the x's represent the actual uuid of the system that is being bootstrapped.


On the SLES 11 SPx clients exhibiting the issue enter the following as root:

rm /var/lib/dbus/machine-id
dbus-uuidgen --ensure

On SLES 12 SPx clients exhibit the issue enter the following as root:

rm /etc/machine-id
rm /var/lib/dbus/machine-id
dbus-uuidgen --ensure


The bootstrap should now run without the duplicate key issue.


With SUSE Manager 3 clients must now have unique uuids.  If you are cloning systems make sure to run the 2 commands above before attempting to bootstrap the client.


This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7017994
  • Creation Date: 29-Aug-2016
  • Modified Date:03-Mar-2020
    • SUSE Manager

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