Meet Changing Business Demands

Jumpstart your implementation and integration of SUSE OpenStack Cloud and SUSE Enterprise Storage Solutions with a set of fixed-priced services offerings, providing cost-effective and flexible implementation, consulting, premium support, and knowledge transfer.

SUSE Select Services will put you on the fast track to the software-defined infrastructure your business wants with the flexibility your business needs.

With three tiers, we give you the flexibility to choose the level of service that matches your business needs. All three tiers provide extraordinary value, built-in flexibility and are designed to develop a true trusted relationship with an expert who is dedicated to the success of your business.

SUSE Select Services are specifically designed to:

  • Jumpstart your implementation with SUSE IT consultants who will help you to quickly design and deploy your solution and provide knowledge transfer to ensure your staff has the skills they need and provide knowledge transfer to your staff.
  • Keep your systems and solutions running smoothly with SUSE premium support engineers who will provide proactive support, monitoring, and maintenance checks.
  • Meet changing business demands with access to SUSE customer success managers who will advocate for your business and provide personalized account management.

A Closer Look

Access to a specialized premium support engineer
This technical expert not only knows the products, but also your IT environment and your business. They will help you get up and running quickly, address changing IT needs and be proactive so that you can get the most out of your SUSE investment.

Response times tailored to your business requirements.
IT disruptions can be costly to the business. That's why SUSE Select Services offers rapid response times of as little as 15 minutes.

Proactive maintenance
To keep your systems running smoothly and up-to-date, your named technical expert will ensure maintenance and patch updates occur on a regular schedule.

Onsite support
Sometimes you need a technical expert to come onsite; sometimes it's just nice to put a face to a name. SUSE Select builds that onsite time into the top two tiers.

Consulting for implementation and knowledge transfer
SUSE knows how important it is to get your IT and DevOps teams knowledgable on new technologies. That's why we've included consulting and knowledge transfer in all three of the SUSE Select tiers.

A named customer success manager
Whether it's coordinating support personnel, facilitating resolution times, or escalating issues, your customer success manager will provide personalized account management.

SUSE Select Services Tier
Direct Access 15 SRs per year 30 SRs per year Unlimited SRs
Response Time 1 hour 30 minutes 15 minutes
Hours of Access 8x5 business hours 8x5 business hours 8x5 business hours
Health Check / Patch Updates Annual/Quarterly Quarterly/Quarterly Monthly/Quarterly
On-site Support Days 0 Up to 2 days per year Up to 4 days per year
Consulting 5 days 10 days 20 days
Assigned Customer Success Manager No Yes Yes

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