A Closer Look

Select Services brings together the right services for rapid deployment of SUSE solutions. Working directly with a named team, Select Services helps you:

Support
Jumpstart implementation IT consultants who will help you to quickly design and deploy
System
Keep systems and solutions running smoothly with premium engineers who will provide proactive maintenance, monitoring and support.
Business Demands
Meet changing business demands who will advocate for your business, provide personalized account management, and keep you current on technology trends.

Benefits

Select Services is a blended, 12-month, tiered offering that provides a number of benefits helping you realize rapid ROI. Available in three tiers, you choose the tier that gives you the level of service that best meets your business needs. Key benefits include:

Direct access to a named engineer

This technical expert not only knows the products, but also your IT environment and your business. They will help you get up and running quickly, address changing IT needs and be proactive so that you can get the most out of your technology investment.

Response times tailored to your business requirements

IT disruptions can be costly to the business. That's why Select Services offers rapid response times of as little as 15 minutes.

Proactive maintenance

To keep your systems running smoothly and up-to-date, your named technical expert will ensure maintenance and patch updates occur on a regular schedule.

Onsite visits

Sometimes you need a technical expert to come on-site; sometimes it's just nice to put a face to a name. Select Services builds in that on-site time.

Consulting for implementation and knowledge transfer

We knows how important it is to get your IT and DevOps teams knowledgeable on new technologies. That's why we've included consulting and knowledge transfer in all three of the Select Services tiers.

Service delivery manager

Whether coordinating personnel, facilitating resolution times, or talking technology trends, your customer success manager will provide personalized account management.


SUSE Select Services Tier tier tiertier tiertiertier
Named Engineer 15 Service Requests per year 30 Service Requests per year Unlimited Service Requests
Response Time 1 hour 30 minutes 15 minutes
Health Check / Patch Updates Annual/Quarterly Quarterly/Quarterly Monthly/Quarterly
Onsite visits Up to 2 days per year Up to 4 days per year
Consulting 5 days 10 days 20 days
Service Delivery Manager
Request a Call

Interested in purchasing Select Services?

Request a phone call or live chat with a SUSE specialist.