Software Vendor

Novell® PartnerNet® Core Benefits

Benefit Description

Membership Benefits

Partner Locator Promote your company and capabilities to Novell customers via www.novell.com.
PartnerNet Portal Your entry-point into the tools, resources and information to support your business.
Partner Level Dashboard One-click access to monitor your execution against performance values.
PartnerNet Helpdesk Telephone and email resources to assist you with all your needs.
Internal Use Software Enhance your ability to recommend and support solutions by using our products to run your business, build testing environments and customer pilot deployments. (50-users)
Monthly PartnerNet Newsletter A monthly vehicle to keep you informed of company-, focus area- and program-related news and information pertinent to your business.
Email Updates and Alerts Targeted communications specific to your area of focus.

Sales & Marketing Benefits

Enablement Central A valuable resource for your sales, technical, consulting and marketing teams to access a wide range of tools and training from one location.
SUSE Branding Resources Access to logos and branding marks to use in all your marketing activities.
Partner Product Guide and SUSE Linux Enterprise ISV Catalog Inclusion in catalogs to market your products to other partners and customers

Technical Services Benefits

Professional Resource Suite Electronic access to software, licensing, registration codes, training materials, etc.
Public Beta Software Get a head-start developing applications and supporting your customers ahead of the general availability of products.
Access to Cool Solutions See first hand how other partners and customers are using products and solutions to solve real-world problems. You can even contribute your own cool solutions!

Training and Enablement Benefits

Online Sales Training Access voice-narrated sales training courses to help your sales team prepare for customer conversations.
On Demand Technical Training Gain valuable technical expertise while saving time and expense by participating in detailed technical training from experts from the convenience of your office.
Online Demo System Deliver high-quality demonstrations of products and solutions to your customers without the time and expense of configuring and shipping equipment across the globe.
20% Discount on Technical Training* Partners may attend any Training Services Advanced Technical Training class (ATT) listed on the Partner Training Registration site at a discount.

PartnerNet Specialist Benefits for Independent Software Vendors

Benefit Gold Platinum

Membership Benefits

Specialist Logo Yes Yes

Technical Services Benefits

Early Access to Beta Software Yes Yes
Number of service requests for Novell Products By contract By contract

PartnerNet Medallion Level Benefits

Benefit Gold Platinum

Membership Benefits

Internal Use Software 100 Users 250 Users

Sales & Marketing Benefits

Deal Registration Yes Yes
Lead Assignment Yes Yes
Channel Champion Eligibility Yes Yes
Joint Business Planning Yes Yes
Joint Sales Calls Yes Yes
Joint Marketing Campaign Development Yes Yes
Market Development Fund Yes Yes

Training and Enablement Benefits

Quick Start Training Yes Yes
Discount on Technical Training delivered directly by Novell* 35% 50%

Technical Services Benefits

Number of service requests for Non-specialized Products 5 12
Technical Support Response Time 2 hour, 24x7 1 hour, 24x7
Consulting Methodology Playbook(s) by Specialization Yes Yes
Novell Online Demo System Subscription
1 2
Novell Professional Resource Kit - Physical Kit 1 2

PartnerNet Optional Benefits for Purchase

Partner Resource Packs Description Part Number MSRP
Partner Resource Pack #1 - Silver
Partner Resource Pack #1 - Gold
Partner Resource Pack #1 - Platinum
3 Novell Technical Support Service Requests, 12x5 access, 4 hour response time 877-006608
877-006609
877-006610
US$1,350
US$1,275
US$1,260
Partner Resource Pack #2 - Silver
Partner Resource Pack #2 - Gold
Partner Resource Pack #2 - Platinum
Novell Professional Resource Kit and Portal Advantage subscription (1 year), and a Novell Online Demonstration Subscription (1 year) 877-006611
877-006612
877-006613
US$1,399
US$1,259
US$1,175
Partner Resource Pack #3 - Silver
Partner Resource Pack #3 - Gold
Partner Resource Pack #3 - Platinum
5 Novell Technical Support Requests (24x7 access, 4 hour response time with 1 hour response for severity 1 incidents) 877-006614
877-006615
877-006616
US$2,999
US$2,969
US$2,939

Technical Services Benefits Silver Gold Platinum

Technical Support

Support Request Packs 10% discount 20% discount 30% discount

Technical Subscriptions

Novell Professional Resource Suite 10% discount 20% discount 30% discount
Novell Software Evaluation & Development Library 10% discount 20% discount 30% discount
Novell Demonstration System Subscription

Technical Training

On Demand Training Subscriptions 20% discount 20% discount 20% discount

IT CONSULTING

as negotiated as negotiated as negotiated

*The course is not guaranteed until the minimum number of attendees has been reached.