World-class Linux support

Get the best Linux support in the world, with an expansive network of partners, innovative tools, proven escalation processes, and industry-recognized awards and certifications.

When it comes to Linux, support really matters. If you're going to run your mission-critical applications on Linux, then you need a partner who will support you every step of the way.

Service Account Management: A Service Account Manager develops a close working relationship with your business to gain an in-depth knowledge of your technical support needs and coordinates the efforts of support personnel on behalf of your business.

Premium Service Engineers: Premium Service Engineers offer a single point of contact for all of your technical issues and can also assist you by making recommendations on important issues such as staffing, training, project planning and periodic health checks. You choose from three levels of dedication. Learn more [link to http://www.suse.com/support/programs.html]

Project Support: Access the services of an Assigned or Primary Support Engineer on a quarterly basis to address the shorter-term needs of technology transformation projects.

Long Term Service Pack Support: If you need additional time to design, validate and test execution plans, Long Term Service Pack Support can extend support an additional 12 to 36 months in 12-month increments, giving you a total of 3 to 5 years of support on any given service pack. Learn more ›

Advantage Service Requests: We provide you the opportunity to expedite the response and resolution times for more critical Service Requests.

Health Checks: Performed by experienced SUSE Premium Service Engineers, this process includes analyzing your entire SUSE environment, along with addressing any specific concerns you may have.

On-site Visits: On-site visits by a SUSE Premium Service Engineer can be used to augment your staff, ensure SUSE assistance during specific projects or resolve emergencies.

Scheduled Standby: It allows you to schedule a SUSE support expert to provide assistance while you make any system changes, including during routine maintenance.

Learn more about the best Linux support in the world

Worldwide maintenance and support services

With our expansive network of partners, innovative tools, proven escalation processes, and industry-recognized awards and certifications, you can make sure your customers get the expert help they need, when they need it.

Free Upgrades: Customers are entitled to upgrade to the latest major releases at no extra cost.

Code Maintenance: SUSE delivers driver updates, maintenance patches and security fixes/updates for SUSE Linux Enterprise Server via the Customer Center, a comfortable online portal for customers to manage their subscriptions.

Service Packs: Delivers "updates" for SUSE Linux Enterprise Server, which consolidate all Code Maintenance patches up to a specified date which might bring new functionality to the distribution.

Maintain Certifications: All patches delivered under Code Maintenance or via Service Packs are tested by SUSE and SUSE partners to make sure their deployment does not break any existing certifications of SUSE Linux Enterprise Server.

NTS Forum Support: All customers have self-service access to the Novell Technical Services Forums as well as to the online Support Knowledgebase for SUSE Linux Enterprise Server. The NTS Forum allows you to seek for existing case solutions, and also allows customers to open new threads on their issues and ask for help. Answers are provided by Novell Technical Services employees and community members. (Note: There are no Service Level Agreements available for this type of support.)