A Closer Look
Select Services is a blended, 12-month, tiered offering that provides a number of benefits to fast-track your software-defined infrastructure. Working with a dedicated team, you will:
Benefits
Select Services jumpstarts implementation and integration of key solutions that help put organizations on a fast-track to a software-defined infrastructure. We couple that consulting with premium services to ensure successful implementations and smooth integration with your existing infrastructure. Key benefits include:
Dedicated named engineer
This technical expert not only knows the products, but also your IT environment and your business. They will help you get up and running quickly, address changing IT needs and be proactive so that you can get the most out of your technology investment.
Response times tailored to your business requirements
IT disruptions can be costly to the business. That's why Select Services offers rapid response times of as little as 15 minutes.
Proactive maintenance
To keep your systems running smoothly and up-to-date, your named technical expert will ensure maintenance and patch updates occur on a regular schedule.
Onsite visits
Sometimes you need a technical expert to come on-site; sometimes it's just nice to put a face to a name. Select Services builds in that on-site time.
Consulting for implementation and knowledge transfer
We knows how important it is to get your IT and DevOps teams knowledgeable on new technologies. That's why we've included consulting and knowledge transfer in all three of the Select Services tiers.
Customer success manager
Whether coordinating personnel, facilitating resolution times, or talking technology trends, your customer success manager will provide personalized account management.
| SUSE Select Services Tier |  |
|
|
| Dedicated Named Engineer | 15 Service Requests per year | 30 Service Requests per year | Unlimited Service Requests |
| Response Time | 1 hour | 30 minutes | 15 minutes |
| Health Check / Patch Updates | Annual/Quarterly | Quarterly/Quarterly | Monthly/Quarterly |
| Onsite visits | Up to 2 days per year | Up to 4 days per year | |
| Consulting | 5 days | 10 days | 20 days |
| Customer Success Manager |
