Upstream information

CVE-2017-16854 at MITRE

Description

In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.

SUSE information

Overall state of this security issue: Does not affect SUSE products

This issue is currently rated as having moderate severity.

CVSS v2 Scores
CVSS detail National Vulnerability Database
Base Score 4
Vector AV:N/AC:L/Au:S/C:P/I:N/A:N
Access Vector Network
Access Complexity Low
Authentication Single
Confidentiality Impact Partial
Integrity Impact None
Availability Impact None
CVSS v3 Scores
CVSS detail National Vulnerability Database
Base Score 6.5
Vector CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
Attack Vector Network
Attack Complexity Low
Privileges Required Low
User Interaction None
Scope Unchanged
Confidentiality Impact High
Integrity Impact None
Availability Impact None
CVSSv3 Version 3
SUSE Bugzilla entry: 1071799 [RESOLVED / INVALID]

No SUSE Security Announcements cross referenced.

SUSE Timeline for this CVE

CVE page created: Thu Dec 7 16:07:38 2017
CVE page last modified: Mon Oct 6 19:13:53 2025