We've provided award-winning technical support for over 25 years. No other Linux platform is endorsed by more technology partners.
More than just powerful technologies, your systems and applications are essential investments in business productivity. They only pay dividends, though, when they perform at the highest levels, without interruption. That's why we back SUSE Linux Enterprise Server with award–winning, enterprise–class support.
SUSE Linux Enterprise Server is backed by over a decade of development for enterprise-class use, and SUSE continues to improve interoperability and add advanced capabilities. Leading software vendors, including Microsoft, SAP and VMware, recommend SUSE Linux Enterprise Server exclusively for their customers who run mission–critical applications on Linux.
The Linux Support Experts
SUSE operates nine major support centers worldwide with hundreds of Linux engineers who are trained in supporting mixed IT environments. Available 24x7x365, they specialize in resolving problems, determining root causes and minimizing your downtime. Additionally, SUSE staffs an international team of skilled field engineers who resolve urgent problems onsite.
In August 2010, participants in an independent survey conducted by Lighthouse Research ranked SUSE above Oracle and Red Hat in overall quality of Linux-based technical support. VARBusiness Report Card ranks SUSE number one in server operating system support for two reasons:
- SUSE support meets over 99% of its service level agreements.
- 65% of calls are resolved within five minutes.
We believe our support delivery and management is successful because of our efficient, proven escalation process, integrated support systems and knowledgeable engineers. Together, they help ensure you receive the most helpful and professional experience every time you contact us.
Exceptional Self-service and Online Support
SUSE also provides self-help resources that are powerful yet simple to use. You can search the same online knowledge base our support engineers use, post questions to technical support forums, download patches and drivers and access a variety of helpful tools.
SUSE Linux Enterprise Server also features two powerful support applications:
- SupportLink: This component of the Linux server OS dramatically speeds problem resolution by collecting system crash data and other critical information and organizing it for easy analysis. SupportLink lets you report issues quickly and archives and securely sends your log files to SUSE.
- SupportAdvisor: With this tool, you can diagnose issues locally without sending log files to SUSE. SupportAdvisor is easy to use and runs on Linux and Windows. It enables you to run health checks on multiple servers, helping you identify trends and address potential trouble spots before they turn into larger problems.